It is critical to make the best of every interaction with the customer. Analyze the key elements of buying products through customer service or direct services from your company. Create a blueprint (diagram) detailing the service delivery process involving the frontline employee–customer contacts before, during, and after the purchase. Each contact should be clearly identified and deliberated. On the basis of the blueprint, select possible contact point failures where you would create improvements in the form of new or improved services. Why do you consider these to be contact point failures? For these contact point failures, identify and analyze at least two areas for improvement or creation of new services. Why are you suggesting these areas? How will customers benefit by improving these areas or creating new services?
The question belongs to Marketing and it discusses about analytical writing on the key elements of buying product through customer service or direct services from a company and creating a blueprint detailing service delivery process.
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