Write a report on service encounter at one of the places such as your hairdresser, your bank, the university, your gymnasium, a mechanic, accountant, restaurant, hairdresser, airline etc. The report has to be about a negative incident at one such place.
The question belongs to Marketing and it is a scenario analysis of a negative service encounter. The scenario is about a negative dining experience in a restaurant. The events that lead to the bad experience in the restaurant and some remedies on how to avoid such bad experiences have also been suggested in the solution.
Total Word Count 1958
Download Full Solution
If you are here for the first time, you can request for a discount coupon, which can knock off upto 20% of the quoted price on any service.