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Queuing Theory Concept in Operations Management

Question

In the Saintemarie ED case, we saw that reducing the processing time by just a little bit resulted in substantial savings in the average waiting time in the ED. This happened because:

I.   Statistical economies of scale.

II.  Pooling.

III. The utilization of the ED was close to 1, and the impact of utilization on waiting time is nonlinear.

 

a) I

b) II

c) III

d) I and II

e) I and III

f) II and III

g) All of the above

 

 

 

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