Operations Management

Solution Library


Capacity Concepts in Operations Management

Question A company that is in the business of producing make-to-order cakes advertises itself as offering the “Quickest Make-to-Order Cakes in NYC”. Orders arrive randomly and the company’s objective is to fulfill them on the same day. After investigating their operations, an MBA ... Read More

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Queuing Theory Concept in Operations Management

Question In the Saintemarie ED case, we saw that reducing the processing time by just a little bit resulted in substantial savings in the average waiting time in the ED. This happened because: I.   Statistical economies of scale. II.  Pooling. III. The utilization of the ED was close ... Read More

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Control Chart Concept in Operations Management

Question The purpose of a control chart is to: a) tell if common causes are present b) inspect the quality of a product c) see if the process meets customer specifications d) measure sample means e) none of the above         ... Read More

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Capability Index in Operations Management

Question Which of the following directly leads to an unambiguous increase in the capability index (Cp) of a process (choose all that apply)? a) Relaxing customer requirements (i.e. increasing the upper specification limit and reducing the lower specification limit). b) Reducing variability due t ... Read More

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Overtime Problem in Operations Management

Question As you may recall from the National Cranberry case, the issues facing Management were overtime and truck wait. Which of the following recommendations does not address the overtime problem (choose all that apply)? a) Add one dryer. b) Add a second dryer. c) Buy a light meter system to i ... Read More

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Order Quantity in Operations Management

Question In the beer game, suppose you manage the retail store and decide to keep track of the inventory position. After some discussions with your teammates, you set the target inventory position for the retail store at 280. Suppose at the beginning of a period, your on-hand inventory is 60 and yo ... Read More

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Optimal Order Quantity in Operations Management

Question Consider the newsvendor model with a normal demand distribution. The following are two separate changes to the demand distribution:                 III. The mean of demand doubles.                 IV.   ... Read More

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Resource Utilization in Operations Management

Question Cindy’s summer internship takes her to a Southwest Airlines reservation center.  A sea of 1,000 telephone service representatives are answering calls concerning flight times, booking of reservations, handling of customer complaints, etc.  She have received the following me ... Read More

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Process Flow Diagram of Operations

Question Georgette Scissors, a hair stylist, is about to open a hair salon in University City. The following data is taken from her business plan. Following the demand projection, one customer arrives every 20 minutes starting at 9AM with the last customer arriving at 5:40 pm. The customers arrive ... Read More

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Process Bottleneck

Question Georgette Scissors, a hair stylist, is about to open a hair salon in University City. The following data is taken from her business plan. Following the demand projection, one customer arrives every 20 minutes starting at 9AM with the last customer arriving at 5:40 pm. The customers arrive ... Read More

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Utilization of a Worker in Operations Management

Question Georgette Scissors, a hair stylist, is about to open a hair salon in University City. The following data is taken from her business plan. Following the demand projection, one customer arrives every 20 minutes starting at 9AM with the last customer arriving at 5:40 pm. The customers arrive ... Read More

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Customer Waiting Time in Operations Management

Question Georgette Scissors, a hair stylist, is about to open a hair salon in University City. The following data is taken from her business plan. Following the demand projection, one customer arrives every 20 minutes starting at 9AM with the last customer arriving at 5:40 pm. The customers arrive ... Read More

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