1. To which category of quality costs would the cost of warranties and replacements belong?
A. Prevention costs
B. Appraisal costs
C. Internal failure costs
D. External failure costs
2. In a car manufacturing environment, which one of the following activities is a non-value adding activity?
A. Attaching a wheel to the car
B. Rust proofing
C. Inspecting the quality of the product
D. Installing an oil pressure gauge
These multiple choice questions belong to Operations Management and the 1st question discusses about the warranties and replacements belonging to quality costs and the 2nd question is about non-value adding activity for a car manufacturer.
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