Solution Library

Company Measuring Customer Satisfaction And The Role Of Compensation In Agency Theory

Question

1. Connects Pty Ltd operates a freight transport business. An important goal of the company is to satisfy customers. In order to monitor customer satisfaction, the company measures the number of hours worked by each employee. This measure is:

I. Valid
II. Reliable
III. Clear
IV. Timely

A. I only
B. II and IV only
C. II, III and IV only
D. I, II, III and IV

2.  According to agency theory, which one of the following statements best describes the main role of compensation systems?

A. To provide information about a manager’s performance

B. To provide an incentive for managers to pursue organizational goals

C. To reduce risk-seeking behavior by managers

D. To provide information about a manager’s skills and knowledge.

Summary

These multiple choice questions belong to Corporate Strategy and the 1st question discusses about a company measuring customer satisfaction by measuring hours worked by each employee and the 2nd question is about the main role of compensation systems according to agency theory.

Total Word Count NA

Download Full Solution

Comments

  • HWA
    Rasha

    this is a very good website

  • HWA
    maani

    I have 50 questions for the same test your page is showing only 28

  • HWA
    joeanne

    hi can you please help or guide me to answer my assignments. thanks

  • HWA
    joeanne

    hi can anyone help or guide me to my assignments. thanks

  • HWA
    Monik


  • HWA
    Cristina

    This solution is perfect ...thanks

  • HWA
    Janete

    Hello Allison,I love the 2nd image that you did! I also, had never heard of SumoPaint, is something that I will have to exolpre a bit! I understand completely the 52 (or so) youtube videos that you probably watched. Sometimes they have what you want, sometimes they don't! However, it is always satisfying when you are able to produce something that you have taught yourself. Great job!Debra 0 likes

  • HWA
    Sandeep

    Perfect bank of solution. 

  • HWA
    Oxana

    great !

  • HWA
    Paul Brandon-Fritzius

    thanks for the quick response. the solution looks good. :)

  • HWA
    tina Johnson

    thnx for the answer. it was perfect. just the way i wanted it. 

  • HWA
    Giuseppe

    works fine.