Case Study Phillips Electronics BEST Model


Study the Philips Electronics model of business excellence through speed and teamwork (BEST). You will find this model described in detail in the PDF attached.
Oakland, J. S. (2003) TQM: text with cases (pp. 454–470). 3rd ed. Oxford: Butterworth-Heinemann.

  1. To assess the BEST model, with particular reference to the importance of teamwork in a company like Philips Electronics.
  2. To evaluate the model against Adebanjo’s proposition that ‘business excellence and quality can and need to complement each other to provide organizations with the operational and business success they aspire to and which is necessary for survival in today’s market.’
  3. To show how BEST tools and competencies could be applied to the pursuit of business excellence in your company or another company you think could benefit from using the model.


The question belongs to Operations Management. The question is a case study of Phillips Electronics. Business Excellence through Speed and Teamwork (BEST) model has been used to evaluate the success of Phillips Electronics. The solution has a detailed explanation.

Total Word Count 1390


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