Case Study on Training and Development at Backwoods Mail Order Company


Backwoods Mail Order Company
Read the case titled, "Backwoods Mail Order Company." Answer the following questions based on the background information provided in Exhibit 8.3.1: 

  1. Write several clear, measurable objectives for the training to be delivered to the employees in the customer order group.
  2. Develop a recommendation for the training plan that includes the training techniques that should be used and the length of training.
  3. Offer a plan for evaluating the training program. Describe the criteria that will be used and the design you will employ.
  4. Case Study: Career Development



This question belongs to Human Resource Management and discusses training and development at Backwoods Mail Order Company.

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