Case Study: “Human Resource Strategy for Quality Service: The Hilton Group pIc” by G. Maxwell & S. Quail. Please refer to the PDF Document attached.
The case study belongs to Human Resource Management and it is about human resource strategy in hospitality industry. The case study belongs to Hilton Group of Hotels. In this particular scenario of Hilton Group, it is essentially a merger to two different organizations and hence, the organizational values can also be different and there might be an issue of integrating these two philosophies. This has been discussed in the solution in detail.
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